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The complaint investigation for a splashed in the eye with the architect concentrated wash buffer used on the architect i1000sr processing module included a review of data and information provided by the customer, a ticket trending review, a device history record review, and a labeling review.Return testing was not completed as returns were not available.The data and information provided by the customer were reviewed and support the complaint issue.A review of complaint and trending data for the architect concentrated wash buffer, list number 06c54, did not identify an increase in complaint activity related to the complaint issue.Additionally, an increase in complaint activity was not identified for reagent lot 70383fz00.A review of the device history record did not identify any non-conformances or deviations with lot 70383fz00 and the complaint issue.A review of labeling was performed and found to sufficiently address the customer's issue.The safety data sheet for architect concentrated wash buffer, exposure control/personal protection section, outlines the requirements for personal protective equipment to be worn on use of this product: ¿wear safety glasses or other protective eyewear.If splash potential exists, wear full face shield or goggles.¿ based on the investigation, no systemic issue or deficiency was identified.The architect concentrated wash buffer (lot number 70383fz00) and the architect i1000sr processing module, serial number (b)(6), are performing as expected.
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This report is being filed on an international product, list number 01l86-01 that has the same product distributed in the us, list number 01l86-01, with 510k/pma/bla of exempt.An evaluation is in process.A follow-up report will be submitted when the evaluation is complete.
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