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(b)(4).Date sent: 7/30/2025 b3: event year only reported: 2025 d4 batch #: r92z91.Investigation summary this is an analysis of an image submitted for evaluation.The image provided by the customer shows gray handpiece with the coating material of the housing flaking off.Based on prior investigations, the loose particles on the surface are likely aluminum oxide from the base material.This issue does not affect handpiece performance.Based on the photo, the reported event was confirmed.However, no conclusion could be reached as to how this issue occurred through photo analysis.The product was returned for evaluation.Visual inspection and functional testing were conducted on the returned device.Visual analysis of the returned sample revealed that the hp054 device was received with the nose cone cracked.In addition, coating material of the housing was flaking off.Based on prior investigations, the loose particles on the surface are likely aluminum oxide from the base material.No functional testing could be performed due to the nose cone was cracked and no instrument could be attached to the handpiece.The instrument was disassembled to inspect internal components.The moisture indicator was positive.Due to the cracked nose cone, moisture entered the hand piece mid housing.It is possible that the ingress of moisture affected handpiece functionality.A manufacturing record evaluation was performed for the finished device batch number, and no non-conformances were identified.As part of the quality process all devices are manufactured, inspected, and released to approved specifications.Although the analysis was unable to determine the exact root cause that lead to crack in the hand piece nose cone.
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