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Philips has investigated this complaint.According to the additional information collected, the coronary diagnosis procedure was performed when the issue happened.The procedure was completed as planned as issue did not affect the procedure.A philips rse reported the system is working, but the user complains about image quality.The quotation has been cancelled by the customer and service has not been provided because user has not given the system for checking.No work performed by philips.At the time this complaint was received, philips did not have enough information to exclude a potential for serious injury and as such the complaint was reported.Since that time, new information has been received which has led to the determination that this is scenario is not likely to cause or contribute to death or serious injury if it were to recur.According to the information obtained, the procedure remained unaffected, allowing the customer to successfully completed on same as planned.The procedure was finalized without a delay on the same system, is not likely to cause or contribute to death or serious injury should it recur.Therefore, based on this investigation results, philips concludes that this complaint is not reportable.The codes were updated based on the investigation outcome.Evaluation method code was corrected.
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