| Model Number |
470001-08 |
| Medical Device Problem Code |
Material Split, Cut or Torn (4008)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
07/17/2025
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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The instrument involved in this complaint has not been received and/or tested by failure analysis as of the date of this report.If the product is received and evaluated, a supplemental mdr will be submitted.
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Event or Problem Description
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It was reported that the customer experienced an issue with an intuitive product.The customer reported event has no report of patient injury.
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Additional Manufacturer Narrative
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Intuitive surgical, inc.(isi) did receive a da vinci product to perform failure analysis.The potts scissors instrument was analyzed, and the findings did not replicate or confirm the reported broken cable issue.The instrument was tested on an in-house system showing 10 lives remaining.The instrument passed recognition and engagement tests.The instrument moved intuitively with full range of motion in all directions.The grip tips opened and closed properly.There was no physical damage.There was no problem detected.The reported complaint could not be replicated, nor confirmed, during the failure analysis investigation, as the instrument successfully passed all functional tests.The instrument was fully functional.No product issue was found.Issues related to instrument errors or complications using the instrument reported by the user with no underlying product issue may be related to customer-induced problems, including misuse and recognition issues.The instrument was visually inspected and evaluated for its mechanical and/or electrical characteristics.The failure analysis investigations and in-house testing of the returned instrument revealed no issues related to the customer reported issue.Correction: based on additional information, it has been determined that the instrument involved with this complaint does not meet the criteria for field action# isifa2024-09-c, as previously listed in section h9.
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Event or Problem Description
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Refer to h11 for follow-up information.
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Search Alerts/Recalls
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