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Additional information - this mdr is being submitted to include the below: h6: investigation results under type of investigation, investigation findings, investigation conclusions.H11: investigation summary.Complaint investigation results: a complaint investigation has been initiated under complaint investigation child record (b)(4).The batch 6003342, in question was manufactured at the reynosa site.Threshold analysis: a query was run on 06/nov/2025 against "final reporting decision equal "serious injury" and "death" , "lot number" criteria equal "6003342".The count of complaint is 2 which is below 3.No further statistical trending analysis is required.Device history record (dhr) review: the lot 6003342 was manufactured according to the work instruction (wi) version 66 and manufactured in the line l10 on 08-feb-2024, with a total of (b)(4) units.Review of the dhr showed that all relevant tests required during the related processes had been fulfilled and met the requirements.No deviation was identified, nor maintenance events were recorded related to complaint code.Test results: no photo was provided.To proceed with product testing, samples from the affected lot were requested.However, the customer has confirmed that no samples are available for investigation.Conclusion summary of complaint investigation: as a result of the following: no physical samples were returned, no non-conformance (nc) raised during production unrelated to complaint code, no trend identified for the lot in question, no further actions are required.This complaint will not require further root cause investigation nor corrective and preventive action (capa) plan.Therefore, this issue will be monitored through the post market surveillance activities.
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