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Additional information - this mdr is being submitted to include the below: h6: investigation results under type of investigation, investigation findings, investigation conclusions.H11: investigation summary: the information in this complaint (b)(4) has been evaluated.The batch 5411085 in question was manufactured at the reynosa site.Investigation process of the complaint was carried out in accordance with work instruction (wi) guidance for visual testing for complaints area version 3.0 and wi guidance for functional testing for complaints area version 2.0 for the code soft cannula found bent upon removal from infusion site.Complaint investigations.Photo/sample was not provided.In order to test the product, the reference samples from the lot have been requested.Test results: visual test according to wi version 3.0 on reference samples, 10 samples out 10 samples passed the test.Functional flow test 1 according to wi version 2.0 on reference samples, 10 samples out 10 samples passed the test.Device history record (dhr) review: the lot 5411085 was manufactured according to the wi version 60 in the line 6, on 04/mar/2023, with a total of (b)(4) units.Review of the dhr showed that all relevant tests required during the related processes had been fulfilled and met the requirements.No deviation were identified related to the malfunction reported, no maintenance events were recorded.Trending: a query was run in database on 08/jul/2025 against malfunction code soft cannula found bent upon removal from infusion site and lot 5411085 and no other complaint has been registered in database for the same lot and malfunction code.Conclusion summary of the related event: as a result of the following: no defect on tests for reference samples, harm reportable, no non-conformance (nc) raised during production, no other complaint received on the lot in question and malfunction code.No further actions are required.This complaint will not require further root cause investigation nor capa plan.Therefore, this issue will be monitored through the post market surveillance activities.
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Reference number (b)(4).Event occurred in the united arab emirates.It was reported that the patient experienced bent cannula on (b)(6) 2025 leading to high blood glucose (425 mg/dl) and emergency room visit.The duration of stay was less than one hour.Patient reported symptoms of stomachache and throwing up.During hospitalization, patient received manual injection as a corrective treatment.Company do not see bent/kinking as being related to human factors, but rather as a training issue including correct choices of insertion sites and infusion sets and cannula length.Furthermore, the soft cannula is a flexible material that during use and upon removal can bend slightly.No further information available.
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