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This complaint was received via user report and has been reported to fda.The reported product is not expected to be returned as reporter indicated the device was discarded.An investigation has been performed for the reported complaint and there was no indication that the product did not meet specification.The reported complaint is related to skin irritation or an allergic reaction to the patch adhesive of the product.The device history records (dhrs) for the product were reviewed and the dhrs showed the product passed all tests prior to release.Dose audit reports were reviewed and demonstrates the continued effectiveness of the established sterilization process for libre sensor products.Environmental monitoring reports were reviewed, including bioburden and endotoxin testing, and demonstrated that all monitoring processes continue to meet adc minimum requirements for product quality.The most probable root causes associated with this failure mode are disconnected, faulty or damaged components or misuse.However, mitigations are in place to reduce and prevent such issues.All vital manufacturing steps are validated, monitored, and verified during manufacturing to ensure the system is in conformance with the verified design.Labeling is provided to instruct the user on the intended use of all vital parts of the system to minimize misuse.All complaints and complaint trends are investigated to determine if there is a product defect/deficiency.If a product defect/deficiency is identified, a risk evaluation is completed and compared to the risk management report, to ensure the risk profile has not changed.Additionally, as a part of abbott's post-market surveillance process, all risk evaluations with associated complaint data are reviewed annually to determine if the risk profiles have changed as compared to the product risk management reports.These monitoring processes ensure that all product risk profiles remain acceptable and have a positive benefit/risk ratio.No further investigation is planned.In the event that product is received, a physical investigation will be performed per adc's established processes and procedures and a report will be submitted upon completion of investigation.All pertinent information available to abbott diabetes care has been submitted.
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An adverse skin reaction was reported with wear of the abbott diabetes care (adc) lingo glucose system.The customer reported experiencing redness and discomfort at the insertion site and was able removed the sensor however, the symptoms worsened a day later.The customer presented to urgent care where a healthcare professional (hcp) diagnosed the customer with cellulitis and prescribed oral antibiotics.The customer later self-presented at the emergency with additional described as of "warmth", swelling, and pain at the insertion site.An "exam and ultrasound" were conducted, revealing an abscess formation.An incision and drainage procedure were performed to drain the abscess.The customer further provided antibiotics with follow-up instructions.There was no report of death or permanent impairment associated with this event.
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