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The internal complaint file # (b)(4) has been logged for this incident for traceability.The ri-2 involved in this incident is not yet returned to belmont for investigation.Per medwatch user facility report #mw5171827, the date of event is april 29th, 2024 and the date of medwatch report is june 20th, 2025 but the user facility did not inform belmont about this incident when it actually occured.The incident was initially reported to belmont by the user facility on june 25th, 2025, about this incident that there was no patient harm or injury.Based upon the information provided, belmont documented the incident to be non-reportable at that point.Subsequently, belmont received medwatch report #mw5171827 on july 10th, 2025, which per our procedure requires us to submit a report.Belmont contacted the initial reporter to get additional details on the incident (including what was infused, flow rate, was there an error 102 on the screen, if platelets were given, any other drugs or solutions added into the set/reservoir etc.) on june 25th and july 17th and the user facility confirmed that none of the staff is able to provided any specific information associated with this incident.When the rapid infuser detects a situation that is compromising effective infusing, the system stops pumping and heating, closes off the line to the patient, sounds an audible alarm, and displays an alarm message with instructions for corrective measure.In the event of an "over temperature" alarm, the rapid infuser exhibits the following alarm message: "infusate over temperature.Discard disposable and blood.Restart system with a new disposable.Service machine if error persists." the user will lose the ability to infuse the patient during the event.Belmont is working with the user facility to get the device involved in this incident returned for investigation.Without results of the device investigation, no conclusions can be drawn.A follow-up report will be submitted once the investigation is complete and additional information becomes available.
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The cited rapid infuser and disposable set were requested for investigation, but not returned to belmont for evaluation.Therefore, no investigation could be carried out.Additional information regarding the reported event was requested but was not available.No device malfunction could be verified and the root cause could not be determined.The device history was reviewed, and no similar incidents were identified.The lot number of the disposable set was not provided.Therefore, an investigation into the lot history could not be carried out.The complaint file will be reopened in the event the device or additional information become available.We will continue to monitor this type of incident closely and take further corrective and preventive actions if required.
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