| Model Number |
V60 |
| Medical Device Problem Code |
Inadequate User Interface (2958)
|
| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
|
| Date of Event |
07/21/2025
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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(b)(6).
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Event or Problem Description
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Philips received a complaint by the customer on the v60 indicating that device has touchscreen failure.It was reported there was no patient involvement at the time the issue was discovered.The customer evaluated the device with the assistance of the remote service engineer (rse) and confirmed the reported problem.Sent customer quote for repair.Investigation ongoing.
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Additional Manufacturer Narrative
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A philips service engineer was not able to evaluate nor repair the device; therefore, it could not be determined if it failed to meet specifications.The customer didn¿t accept the quote, and no work order was generated.It is unknown what the outcome of the service event was, and no further information will be obtained.The investigation concludes that no further action is required at this time.If the decision is made to have the device evaluated and repaired a new service order will be opened and will be captured through philip's normal complaint procedure.
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Search Alerts/Recalls
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