| Catalog Number |
9770700 |
| Medical Device Problem Codes |
Poor Quality Image (1408); Defective Component (2292)
|
| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
|
| Date of Event |
07/28/2025
|
|
Type of Reportable Event
|
Malfunction
|
|
Event or Problem Description
|
|
It was reported that the screen is not clear, "black strip hanging from back cover".No other information provided, at this time.
|
| |
|
Additional Manufacturer Narrative
|
|
H11: section a through f - the information provided by bd represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.The date of event was not provided by the complainant/reporter, the date reflected in this report is the date bd became aware of the event.Each event reported to bd is evaluated and investigated in accordance with our complaint investigation procedures.The investigation process includes, but is not limited to, evaluation of the event details provided by the complaint facility, a review of complaint history, manufacturing records and risk document where applicable, and an evaluation of the subject device when available to identify potential contributing factors.The device has not been returned to the manufacturer for evaluation.
|
| |
|
Additional Manufacturer Narrative
|
|
H11: section a through f - the information provided by bd represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.The device was returned to the service facility for evaluation.During the evaluation, the reported issue of the screen/image is unclear was confirmed.The unit powered up and operated as expected, however the front enclosure will be replaced due to hairline cracks around the power button and screw mounts.The screen is unclear due to smudges on the inside of the screen.The black o ring is exposed on the outside of the unit due to mis- assembly of the unit.The root cause is due customer use.
|
| |
|
Search Alerts/Recalls
|