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Manufacturer's investigation conclusion: the returned centrimag console, serial number (b)(6), was returned for evaluation due to the reported event of an s3: system fault alarm.The returned console was functionally tested at the service depot and performed as intended throughout all testing.The cause of the reported event was isolated to an issue with the returned centrimag motor (evaluated separately) and will be addressed via the motor¿s investigation.The serviced and tested console was returned to the customer site after passing all tests per procedure.The root cause of the reported event was not correlated to an issue with the console.Review of the device history record for the centrimag console, serial number (b)(6), showed the device was manufactured in accordance with manufacturing and qa specifications.The 2nd generation centrimag system operating manual provides information regarding emergency/troubleshooting in section 9.The recommended practice whenever there is a console or motor malfunction is to replace the console and motor as a set.Remove the blood pump from the malfunctioning motor and console and place the blood pump in the back-up motor and console.Switch all components (console, motor, flow probe and cables) simultaneously to continue patient support, and then perform troubleshooting on the non-functioning system, when it is no longer being used for patient support.No further information was provided.The manufacturer is closing the file on this event.
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