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Permobil received correspondence from legal counsel representing the end-user where is was claimed the device elevated without the end-user physically engaging a seat command.This action reportedly caused the end-user to lose positioning and fall to the ground, where the ensuing fall reportedly resulted in an undefined serious injury to the end-user's ankle and knee.Review of the device history shown the device having shipped with -20° anterior tilt feature, and after hearing of the incident from the provider, a permobil representative removed the anterior tilt feature from the device programming.The device has been inspected by permobil to which they noticed the front lift actuator not holding secure after coming out of a tilt position.This action would allow the seating to tilt slightly forward when not holding.Interviews with the end-user did not make any claims this found actuator movement was what occurred to have contributed to the event, but permobil noted the irregularity and generated parts quote to address.Although an inspection indicated a component failure being active, permobil is unable to reach a determination at this time as to the actual cause for the event without speculation.If any new information is received, a follow-up report will be submitted.The dhr was reviewed, and the device was found to have met specification prior to distribution.
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