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Product complaint # (b)(4) this report is being submitted pursuant to the provisions of 21 cfr, part 803 (and/or part 4, as applicable).This report may be based on information which has not been investigated or verified prior to the required reporting date.This report does not reflect a conclusion by depuy synthes, or its employees that the report constitutes an admission that the product, depuy synthes, or its employees caused or contributed to the potential event described in this report.If information is obtained that was not available for the initial report, a follow-up report will be filed as appropriate.
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Depuy synthes is submitting this report pursuant to the provisions of 21 cfr, part 803.This report may be based on information which depuy synthes has not been able to investigate or verify prior to the required reporting date.This report does not reflect a conclusion by fda, depuy synthes or its employees that the report constitutes an admission that the device, depuy synthes, or its employees caused or contributed to the potential event described in this report.If the information is unknown, not available or does not apply, the section/field of the form is left blank.H11 additional narrative: h3, h6 investigation summary: according to the information received, the issue with the following product: 451611001, sn (b)(6).Customer reported during a spine robotic case.L1-s2 during the procedure they moved to s2 the tool holder was violating the safety box of the phantom.Violated safety box during every trajectory.Sending it to next trajectory the robot collided with the patient.Results received from the engineering team.Investigation summary: three issues were investigated: issue 1 and 2: further log review investigation is under velys navigation station.Issue 3: shutdown the robot station and restarted.Completed brake test before proceeding.The investigation was conducted by the r&d team.Photo activities confirmed the investigation.The investigation confirmed "shutdown the robot station and restarted".The investigation showed that when pressing the hand guiding actuator, two signals are sent: one connection composed of two signal wires cabled directly to the kuka rac.One line going through the microcontroller of the handgrip.The error is due to kuka detecting the two signals desynchronized, putting the kuka safe controller into an error state, that is currently only recoverable by restarting the station, currently.The root cause can be any electro-mechanical issue between the kuka rac, and the handgrip actuator.No further actions are required at this time.The user indicated that there was no negative impact to the patient outcome and no patient harm.This issue will be continued to be monitored through complaint trending as part of post market surveillance.Root cause: based on the investigation the most probable root cause for the issue can be tied to an erratic electro-mechanical issue between the kuka rac, and the handgrip actuator.Additional complaint information monitoring for potential safety signals is conducted through complaint trending as part of post market surveillance.Review of the device history record(s) showed that there were no issues during the manufacture of this product which would contribute to this complaint condition.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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