| Model Number |
106130-20 |
| Medical Device Problem Code |
Patient-Device Incompatibility (2682)
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| Health Effect - Clinical Codes |
Rash (2033); Skin Inflammation/ Irritation (4545)
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Type of Reportable Event
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Serious Injury
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Event or Problem Description
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It was reported by the patient that the 72r electrodes caused rash that look a like skin was burnt.The patient stated that she changed them daily and rotates the position on her skin.The electrodes were placed on her neck.The patient does have sensitive skin.The patient spoke with her doctor and he suggested she uses cream on area and advised patient to take a break in treatment until her skin is completely healed then conduct a time test starting with 63b electrodes.The customer service representative discussed changing the electrodes and position of electrodes each day as well as advised her to call back with any issues during the time test.No further consequences were reported.72r electrodes were not returned for evaluation.
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Additional Manufacturer Narrative
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Without a product return, no product evaluation is able to be conducted.The device history records are reviewed and no discrepancies were found.Current information is insufficient to permit a valid conclusion about the cause of this event.If additional information is obtained that adds value to the relevant content of this report and/or a conclusion can be drawn, a follow-up report will be sent.
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Event or Problem Description
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It was reported by the patient that the 72r electrodes caused rash that look a like skin was burnt.The patient stated that she changed them daily and rotates the position on her skin.The electrodes were placed on her neck.The patient does have sensitive skin.The patient spoke with her doctor and he suggested she uses cream on area and advised patient to take a break in treatment until her skin is completely healed then conduct a time test starting with 63b electrodes.The customer service representative discussed changing the electrodes and position of electrodes each day as well as advised her to call back with any issues during the time test.No further consequences were reported.72r electrodes were not returned for evaluation.
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Additional Manufacturer Narrative
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Corrections in b4: date of the report, d3, g1, additional information in h6, and h10: additional narrative.This follow-up report is being submitted to relay additional and corrected information.The device was not returned for evaluation.The reported event could not be confirmed due to limited information received from the customer.The device history record was reviewed, and no discrepancies related to the reported event were found.The root cause was unable to be determined as the necessary information to adequately investigate the reported event was not provided.If any further information is found that would change or alter any conclusions or information, a supplemental report will be filed accordingly.
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Search Alerts/Recalls
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