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Updated fields: d4, d9, g3, g6, h2, h3, h4, h6, h11.Additional information: "the handpiece worked very well, only the connector twist lock was stiff.We performed the maintenance to ensure it stays that way under the ppp contract." investigation findings: the excel 36khz straight handpiece each1 (c2602) was returned for evaluation: device history record (dhr) - the dhr documentation was reviewed and no anomalies during the manufacture or packaging that could be associated with the complaint incident were observed.Failure analysis - through the device evaluation the reported incident was confirmed.There is a connector problem, and the lock on the connector is stiff and needs to be greased.To resolve the issues, the maintenance has been performed, the housing and all the o-rings of the cooling circuit have been exchanged, and the calibration, safety and the final test according to the manufacturer's specification have been performed.Root cause - the complaint is confirmed as an issue with the connector plug due to the lock on it being stiff.No further corrective action is required based on the acceptability of risk and no adverse trends identified.This will be monitored and trended going forward.At present, we consider this complaint to be closed.
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