| Model Number |
R8404HXP |
| Medical Device Problem Codes |
Device Reprocessing Problem (1091); Poor Quality Image (1408); Energy Output Problem (1431)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
08/07/2025
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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The investigation is not yet completed, investigation results are pending.This event is filed under internal complaint id: (b)(4).
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Event or Problem Description
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It was reported the light is dim.No procedure or patient involvement.No negative impact in state of health reported.
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Additional Manufacturer Narrative
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Per manufacturer's investigation results: the device was sent to the manufacturer for inspection.During the manufacturer's technical inspection, the error description provided by the customer "light is dim" was confirmed.The device passed the quality check at the time of delivery.Based on the defects found during the technical inspection it is concluded that cause of the described error is the wear of the adhesive at the tip of the c-mac blade, coming from wear and tear during use and the reprocessing process.The wear of the adhesive causes moisture to penetrate the blade, which affects electronics, and dims light.As well moisture was penetrating to camera optical system, what caused image degradation, spots, shadows.This event is filed under internal complaint id(b)(4).
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Search Alerts/Recalls
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