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Product complaint # (b)(4).H3 investigation summary: the product was returned to ethicon for evaluation.One empty open foil, one paper lid and one winding former with eight undispensed strands were received for analysis.Product code pdp777d, which is a control release and requires eight strands per packet.The visual assessment of the open sample was noted that there was a hair caught between in the winding former with a tape piece.Due to the condition of the returned sample, it was not possible to determine the cause of the hair in the received sample.As part of our quality process, the manufacturing records of this lot-serial number were reviewed, and the manufacturing standards were met prior to the release of this batch.No conclusion could be reached as to what caused the reported complaint.As part of the ethicon quality process, all devices are manufactured, inspected, and released to approved specifications.This report is being submitted pursuant to the provisions of 21 cfr, part 803, part 4 subpart b.This report may be based on information which has not been investigated or verified prior to the required reporting date.This report does not reflect a conclusion by ethicon, or its employees that the report constitutes an admission that the product, ethicon, or its employees caused or contributed to the potential event described in this report.If information is obtained that was not available for the initial report, a follow-up report will be filed as appropriate.A manufacturing record evaluation was performed for the finished device lot, and no non-conformances were identified.Additional information was requested, and the following was obtained via:? where was the foreign material found? (inside the sterile barrier or outside of the sterile barrier?) unk? please describe the type of foreign matter that was observed.What was the foreign matter¿s appearance? unk? what was the texture? unk? are there any photos of the foreign matter available? unk? is it possible that the foreign material fell into packaging upon opening of device? unk? was the product seal on the foil still intact when the package was opened? unk? please perform and document the follow up attempt for product return.Please document the shipment tracking number in notes or rmao sections.The device has been received at sukagawa and will be shipped.Please check rmao.? please provide the source or name and title of external person providing answers to follow-up (external person submitting answers to sales rep or loc/bq): (b)(6).
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