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Zimvie complaint number (b)(4).The following fields have been updated: b4: date of this report, b5: describe event or problem, d3: email address, g1: contact office - first/given name, last name and email address, g1: contact office - manufacturer site - email address, g3: date received by manufacturer , g6: type of report, h1: type of reportable event, h2: follow up type, h3: device evaluated by manufacturer, h6: adverse event problem, h10: additional narrative.Zimvie received one (1) t3st411, (t3 pro non-platform switched tapered implant 4mm (d) x 11.5mm (l)) for evaluation.Visual evaluation and a functional test were performed, the implant had signs of use with bone debris on its external threads.A cover screw was attached to the implant and couldn¿t be disengaged.There was damage to the covers screw drive feature.Additional information was obtained on 03-sep-2025 regarding the inspection findings, the covers screws drive feature damage occurred during the removal process.Dhr review was completed for the subject lot number 2120013411.No deviations or non-conformances, which could have caused or contributed to the reported event, were noted as part of the dhr.Complaint history review was performed for the reported lot number 2120013411 for similar events and no other complaint was identified.Review completed utilizing keywords: ¿dental: functional: does not disengage/release¿ based on the investigation and risk management file review, the most likely root cause determined from the investigation was customer error ¿ excessive torque used to place implant cover screw.Therefore, based on the available information, a device malfunction did occur.The cover screw was attached to the implant and couldn¿t be disengaged.The reported event was confirmed.No further investigation or immediate capa / hhe/d escalation is required, as the complaint investigation did not confirm the products were nonconforming at the time of distribution, and no new failure mode, harm, or hazardous situation was identified through the investigation performed.At this time, the complaint investigation has been completed and the record will be closed.If additional information is received, the record will be re-opened for further evaluation.
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