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A facility reported some perforators (id 261221) were moving but not stopping and also not drilling properly/not working.Doctor tried once again with fresh pc, but same thing had happened.According to information provided: "doctor stated required intervention to prevent permanent impairment"; however, there is no information in regards patient injury/consequences or what type of intervention was required.
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Updated fields: d4, d9, g3, g6, h2, h3, h4, h6, h11.The codman perforator (id 261221) was not returned for evaluation after three good faith attempts (gfes) were made.Lot number information has been provided; therefore, device history record (dhr) was reviewed, and no anomalies were found.The root cause of the reported issue could not be determined.However, a probable root cause for the reported complaint is(root cause).If additional relevant information becomes available in the future, this complaint will be reopened, and the respective evaluation performed.Trends will be monitored for this and similar issues.At present, we consider this complaint to be closed.
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