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The initial reporter stated they received discrepant results for two patient samples tested with the roche 9180 sodium electrode on a roche 9180 electrolyte analyzer.The customer noted that the issue occurs after they change a system reagent pack.The customer also mentioned that the electrodes were replaced recently.The system reagent pack was replaced, maintenance was performed, and the system was calibrated.The sample issues occurred after these actions.The first sample initially resulted in a sodium value of 144 mmol/l and it repeated as 126 mmol/l.The second sample initially resulted in a sodium value of 141 mmol/l and it repeated as 125 mmol/l.
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The sodium electrode lot number was 31250347, with an expiration date of 12-sep-2025.The field service engineer inspected the analyzer.No signs of crystallization were observed.The system reagent pack was replaced and calibration failed after this.The system reagent pack was re-inserted and maintenance was performed on the instrument, but calibration still failed.This process was repeated three times, with the same result.All tubing was replaced, maintenance was repeated, and calibration was successful.Controls recovered within range.Precision studies were performed with patient material and were successful.A review of the error report showed several error events between 14-jul-2025 and 19-aug-2025.Errors include sample sensor errors, electrode errors, calibration errors, power failure errors, and electrode errors.Base on photographs of the sodium electrode and reference electrode, no defects were observed.A review of manufacturing and release documentation showed that all components passed the internal manufacturing and quality control checks, meeting all required specifications.A manufacturing defect can be ruled out.Quality controls were acceptable.The investigation determined the issue likely stems from the interplay of specific core components within the system (reference electrode, na electrode, the system reagent pack), along with potential deficiencies in the main instrument's operation.
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