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On (b)(6) 2025, during polycyclic mucosal ligation, the hook-on device broken and detached.User changed to another new ligation device.Additional information received 25aug2025.Is the device available for return? yes.At what stage in the procedure did the event occur? install the device and use the loading catheter to pull the trigger cord from endoscope.Please advise the anatomical location of the intended target site? esophagus.What make & model of endoscope was used? fuji.Was lubricant allowed between the inside of the ligator and the endoscope's distal end? yes.Was the endoscope curved or straight during loading of the trigger cord into the handle? straight.
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Device evaluation: the dt-6-5f device of c2250477 lot number involved in this complaint was returned, with its opened original packaging.With the information provided, a physical examination and document based investigation was conducted.Lab evaluation: the device involved in the complaint was evaluated in the laboratory on the 17th sep 2025.The lab evaluation notes, and lab attendance can be viewed in the ¿product returns¿ object.Visual inspection: multi band ligator handle returned.Loading catheter returned with 01 blue hook in place, 01 blue hook returned separately.Snare handle returned.Functional inspection snare handle functioned as intended.Snare head intact.The reported failure was observed.Manufacturing records review: prior to distribution, all dt-6-5f devices are subjected to functional checks and visual inspection to ensure device integrity.A review of the manufacturing records for dt-6-5f device of lot number c2250477 did not reveal any discrepancies that could have contributed to this complaint issue.Historical data review: a review of the manufacturing records for the dt-6-5f device confirms the failure mode has not previously occurred with the current lot number.Based on the information available to date, there is no evidence to suggest that there are any manufacturing issues associated with lot number c2250477.Instructions for use and/label review: it should be noted that as per instructions for use (ifu0026): ¿attach the trigger cord to the hook on the end of the loading catheter, leaving approximately 2cm of trigger cord between the knot and the hook.Withdraw the loading catheter and trigger cord up through the endoscope and out through the multi-band ligator handle.¿ there is no evidence to suggest that the customer did not follow the instructions for use.Image review: an image was not returned for evaluation.Root cause analysis: definitive root cause could not be determined.A possible root cause may be attributed to the positioning of the device or a user technique while attaching the trigger cord to the hook.It is possible that excessive force may have been applied during this process, which could have compromised the hook¿s ability to withstand force during use, leading to the reported issue.From additional information provided, this issue occurred while installing the device and use the loading catheter to pull the trigger cord from endoscope.Confirmation of complaint complaint is confirmed based on visual and/or functional inspection.Corrective action/correction: complaints of this nature will continue to be monitored for similar events.Summary of investigation according to the customer, hook broken and detached during procedure confirmed quantity, 01 device was confirmed used.(initial use of device) according to the initial reporter, no adverse effect to the patient was reported as occurring.Investigation findings conclude that issue reported was likely due to the positioning of the device or a user technique while attaching the trigger cord to the hook.It is possible that excessive force may have been applied during this process, which could have compromised the hook¿s ability to withstand force during use, leading to the reported issue.Complaints of this nature will continue to be monitored for similar events.Complaint is confirmed based on visual and/or functional inspection.
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