MAUDE Adverse Event Report: ASCENSIA DIABETES CARE US INC. CONTOUR® NEXT GEN; BLOOD GLUCOSE METER

Model Number	7917
Medical Device Problem Code	Nonstandard Device (1420)
Health Effect - Clinical Code	No Clinical Signs, Symptoms or Conditions (4582)
Date of Event	08/06/2025
Type of Reportable Event	Malfunction
Event or Problem Description
A customer called to report that she purchased a contour® next gen meter in the us and the meter was displaying the units of measurement accompanied with the blood glucose readings in mmol/l instead of mg/dl.The customer provided examples of blood glucose readings from the meter's memory as 20.6 mmol/l, 19.4 mmol/l, 18.9 mmol/l, 17.5 mmol/l and 10.7 mmol/l.There was no allegation of an adverse event.The customer was advised to return the device for evaluation.A replacement meter kit was sent to the customer.
Additional Manufacturer Narrative
An urgent medical device recall (umdr) notice was sent to the us customers on 21-jun-2023.The recall notification included a description of the reason for the recall, affected product, consignee responsibilities, and instructions for responding to the formal recall notification.Customers are instructed to contact ascensia diabetes care customer service to return the affected product and receive the replacement product.The umdr explains the potential for incorrect units of measurement associated with the contour next gen meters.Rr donnelly has implemented improvements to resolve the issue of incorrect units of measurement.The patient/family (a1) was the initial reporter (e1), so personal information was not entered.No information was captured in section a4 as the customer's weight was not provided.The contour® next gen meter does not have an expiration date.Therefore, no information was captured in section d4 (expiration date).The warranty period of the meter is 5 years from the date of the original purchase.Since the issue occurred at rr donnelly which is a packaging site for products distributed in the us, rr donnelly address has been captured in section g1 (continued).Since the issue was associated with the packaging of the device, the device manufacture date in section h4 has been captured as 08-feb-2023 when the suspected device was packaged at rr donnelly.Recall was checked off in section h7, as this issue is associated with the umdr and correction/removal number has been updated in section h9.

• Brand Name: CONTOUR® NEXT GEN
• Common Device Name: BLOOD GLUCOSE METER
• Manufacturer (Section D): ASCENSIA DIABETES CARE US INC.; 100 summit lake drive; valhalla NY 10595
• Manufacturer (Section G): RR DONNELLEY GLOBAL TURNKEY SOLUTIONS; blvd internacional 881; san jeronimo; ciudad juarez, chihuahua 32505 ; MX 32505
• Manufacturer Contact: shweta gulati ; 100 summit lake drive; valhalla, NY 10595 ; 9142361830
• MDR Report Key: 22939428
• Report Number: 1810909-2025-00127
• Device Sequence Number: 13234996
• Product Code: NBW
• UDI-Device Identifier: 00301937917011
• UDI-Public: (01)00301937917011(17)270901(10)DM01T033P
• Combination Product (Y/N): N
• Initial Reporter Country: US
• PMA/510(K) Number: K193407
• Number of Events Summarized: 1
• Summary Report (Y/N): N
• Serviced by Third Party (Y/N): N
• Reporter Type: Manufacturer
• Report Source: Consumer
• Initial Reporter Occupation: Other
• Remedial Action: Recall
• Type of Report: Initial
• Report Date (Section B): 09/02/2025

1 Device was Involved in the Event

1 Patient was Involved in the Event

• Is this an Adverse Event Report?: No
• Is this a Product Problem Report?: Yes
• Operator of Device: Lay User/Patient
• Device Model Number: 7917
• Device Catalogue Number: 90002902
• Device Lot Number: DM01T033P
• Was Device Available for Evaluation?: Device Returned to Manufacturer
• Date Returned to Manufacturer: 08/14/2025
• Type of Report(Section G): Thirty-Day
• Initial Date Received by Manufacturer: 08/06/2025
• Initial Report FDA Received Date: 09/02/2025
• Was Device Evaluated by Manufacturer? (Y/N): Yes
• Date Device Manufactured: 02/08/2023
• Is the Device Labeled for Single Use? (Y/N): No
• Is This a Single-Use Device that was Reprocessed and Reused on a Patient? (Y/N): No
• Usage of Device: Reuse
• If action reported to FDA under 21 USC 360i(g), list FDA-assigned Recall Number or include a statement: Z-2211-2023
• Patient Sequence Number: 1
• Patient Age: 79 YR
• Patient Sex: Female