| Catalog Number |
07P66-20 |
| Medical Device Problem Code |
High Test Results (2457)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
08/22/2025
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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The customer reported falsely elevated alinity i prolactin.The customer initially reported elevated qc and then reported an elevated patient result.The customer provided the following data: the prolactin result was 68 ng/ml., and when tested at another facility with the roche platform, the result was 27 ng/ml.There was no reported impact on patient management.
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Additional Manufacturer Narrative
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An evaluation is in process.A follow-up report will be submitted when the evaluation is complete.
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Additional Manufacturer Narrative
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Additional information can be found in sections a1 patient identifier and b5 describe event or problem.
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Event or Problem Description
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The customer reported falsely elevated alinity i prolactin.The customer initially reported elevated qc and then reported an elevated patient result.The customer provided the following data: the prolactin result was 68 ng/ml., and when tested at another facility with the roche platform, the result was 27 ng/ml.There was no reported impact on patient management.Update: the customer provided the following sample id: (b)(4).
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Additional Manufacturer Narrative
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The data and information provided by the customer were reviewed and supported the complaint issue without indication of any additional issues.A ticket search by lot indicates that the reagent lot 71151ud00 performs as expected for this product.A review of tracking and trending for the alinity i prolactin assay did not identify any related trends related to the complaint issue.A review of the device history record did not identify any non-conformances, potential non-conformance or deviations with the complaint lot and complaint issue.Accuracy testing was completed utilizing an in-house retained reagent kit of the complaint lot.All specifications were met indicating that the lot is performing as expected.A review of labeling was performed and found to sufficiently address the customer's issue.Based on this investigation, no systemic issue or deficiency was identified with the alinity i prolactin reagent, lot number 71151ud00.
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Event or Problem Description
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The customer reported falsely elevated alinity i prolactin.The customer initially reported elevated qc and then reported an elevated patient result.The customer provided the following data: the prolactin result was 68 ng/ml., and when tested at another facility with the roche platform, the result was 27 ng/ml.There was no reported impact on patient management.Update: the customer provided the following sample id: (b)(6).
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Search Alerts/Recalls
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