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E.1.Additional initial reporter phone #:(b)(6).Investigation summary: material 245122 is manufactured by rehydrating the media components with usp purified water, and thoroughly mixing until a homogeneous solution is obtained.The tubes are filled, capped, torqued and then labeled by machine per standard operating procedure (sop).The tubes are terminally autoclaved in an air over pressure (aop) autoclave, per manufacturing instructions, using a validated cycle.Post autoclaving, tubes are packaged into final shipping configurations the batch history record review for batch 3324857 was satisfactory per internal procedures.In process checks are performed during manufacturing at designated intervals per procedures.Checks for fill volume were complete and within specifications per procedures.This product is not labeled as sterile.Media should be inspected prior to use and should not be used if medium shows evidence of contamination, drying, cracking or other signs of deterioration.The complaint history was reviewed, and there are no other complaints taken on batch 3324857 for low fill/contamination.Retentions (100 tubes) were available for inspection.There were no low filled nor contamination defect observed in the retention samples.1 photo was received for this complaint.Tube shown to be underfilled and contaminated.Batch number and expiration date are visible (3324857/2025-05-21).No returns available for this investigation.This complaint can be confirmed for low fill and contamination.No complaint trends for this defect have been identified; no actions are indicated at this time.Bd will continue to trend complaints for low fill and contamination.This mdr is being submitted as part of a retrospective review of records dating april 2023-2025, under capa 11910483.
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