Failure to Charge (1085); Overheating of Device (1437)
Health Effect - Clinical Code
Skin Burning Sensation (4540)
Date of Event
08/07/2025
Type of Reportable Event
Malfunction
Event or Problem Description
User's first battery would not stay charged; we sent out a new battery pack and it got hot while charging.We are sending out a new device to him with an extra battery pack.Spoke to patient to make sure he received the new device, he let me know that it was hot to the touch and felt like it burned him, but he has no lingering redness or blistering and did not need to seek medical attention.