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The evaluation results: the device was sent to the manufacturer for inspection the customer complaint "no image" could be confirmed.The defect is to be found somewhere in the signal chain - sensor, flex print, pcb and supply cable.Due to the fact, that the camera head and led is casted into the tip assembly, no further investigation was possible.It either can be a production issue or it got damaged during removal from the sterile packaging.The above investigations did not reveal a root cause related to the labelling, the device, or its history.All production-related quality checks were passed, and no non-conformities were identified in the device's manufacturing records.The labelling was found to contain adequate instructions and warnings.The complaint history did not reveal any pickup in similar complaints; no trend was identified.In addition, we would like to call your attention to a warning in the corresponding instructions for use (97000230_videolaryngoskop_v1.6_print.Pdf) on page 6.This event is filed under internal complaint (b)(4).
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