| Catalog Number |
06656021190 |
| Medical Device Problem Code |
High Test Results (2457)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
08/21/2025
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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The serial number of the e411 analyzer is (b)(6).The field service engineer determined that a tube in a syringe mechanism was kinked.The tubing was replaced.The measuring cell and sipper probe were also replaced.Adjustments were verified and all checks passed successfully.The investigation is ongoing.
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Event or Problem Description
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The initial reporter stated they received a questionable result for one patient sample tested with the elecsys estradiol iii assay on a cobas e411 rack.No units of measure were provided.The sample resulted in an estradiol value of > 10000.A doctor questioned the result because it did not agree with the patient's clinical status.A previous sample collected from the patient on (b)(6) 2025 resulted in an estradiol value of 300.
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Additional Manufacturer Narrative
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The investigation determined the service actions resolved the issue.
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Search Alerts/Recalls
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