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Additional information provided in sections d.9., h.3., h.6., and h.11.The company representative was able to confirm the reported event.The laser was found to be misalignment.However, as to how or why the laser became misaligned cannot be determined conclusively.To address the issue an alignment was performed.The system was tested and found to meet product specifications.A non-conformance based review of the serial number was performed and did not reveal any potential contributing factors to the reported complaint.A manufacturing device history record (dhr) review was performed prior to product release to ensure that the product was manufactured in compliance with the device master record.Based on the assessment, the product met release criteria.A review for complaints reported against this serial number was performed.No similar complaints were reported for the product serial under investigation.The root cause of the reported event is attributed to laser misalignment.However, as to how or why the laser became misaligned cannot be determined conclusively.Manufacturer will continue to monitor data for evidence of adverse trending and take further action, as appropriate.The manufacturer internal reference number is: (b)(4).
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