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Updated fields: d4, d8, d9, g6, h1, h2, h3, h6, h8, h11.The evd catheter (id 821745) was not returned for evaluation, but a photo was provided and evaluated: showing the presence of what looks like hair inside the sealed blister.Device history record (dhr) - the product code 821745 with lot 7452307 conformed to specifications when released to stock failure analysis - after reviewing the photo provided by the customer, we can see the presence of what looks like hair inside the sealed blister.Root cause analysis - the root cause for the issue reported by the customer was due to a human error.The specs in the working instruction were not applied.An awareness training was performed.
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