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Philips has investigated this complaint.According to additional information collected, the system was not in clinical use when the issue was identified.A philips field service engineer inspected the system onsite and confirm that reported problem.During the follow-up, fse checked the x-ray tube's high voltage connections and found them fine.After reviewing the log, it found high voltage transformer defect.Fse replaced the transformer, made generator adjustments, and identified an x-ray tube defect.The cause of the reported malfunction conclusively could not be determined by the supplier's parts analysis, however the replacement of the x-ray tube and transformer by the field service engineer has resolved the reported issue.After replacement, the system was returned to use in good working order.At the time this complaint was received, philips did not have enough information to exclude the potential for death or serious injury on recurrence, and as such the complaint was reported.Since that time, it was identified that the issue occurred without patient involvement and was identifiable prior to procedure commencement, which has led to the determination that this scenario is not likely to cause or contribute to death or serious injury if it were to recur.As per the instructions for use, the user of the product must institute a user routine checks program.The user of the product shall make sure that all checks and actions have been satisfactorily completed before using the product for its intended purpose.It is instructed to not use the product for any application until the user is sure that the user routine checks have been satisfactorily completed, therefore, as the device was outside of use at the time the issue was identified, the user would identify this issue prior to use, and the issue happened due to improper maintenance.Based on re-evaluation, this case is not reportable.The codes were updated based on the investigation outcome.
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