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Zimvie received one (1) bnes505, 3i t3 short external hex parallel walled implant with dcd, 5mm(d) x 5mm(l) for evaluation.Visual and functional evaluation was performed.The returned implant and bundle mount have signs of use, and apparent bone / tissue was seen attached to the implant's external threads.During a functional / physical test the abutment did not disengage/release from the implant as intended.Some damage was seen on the abutment's collar likely due to the removal process.Dhr review was completed for the subject lot number 2019080043.No deviations or non-conformances, which could have caused or contributed to the reported event, were noted as part of the dhr.Complaint history review was performed for the reported lot number 2019080043 for similar events and no other complaint was identified.The customer did submit images for the reported event.Based on the investigation and risk management file review as per rm-00053-haz rev 13, the most likely root cause determined from the investigation was probably user caused.Therefore, based on the available information, a device malfunction did occur.During a functional / physical test the abutment did not disengage/release from the implant as intended.The reported even was confirmed.No further investigation or immediate capa / hhe/d escalation is required, as the complaint investigation did not confirm the product was nonconforming at the time of distribution, and no new failure mode, harm, or hazardous situation was identified through the investigation performed.At this time, the complaint investigation has been completed, and the record will be closed.If additional information is received, the record will be re-opened for further evaluation.The following sections have been updated: b4: date of this report.D9: device availability.G3: date received by manufacturer.G6: checked "follow-up".H2: checked follow-up type.H3: changed "no" to "yes".H6: entered evaluation codes.H10: added manufacturer narrative.
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