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Thank you for informing us of your customer complaint where a carbon sterile sm10 blade has broken during a surgical procedure.At this stage, we are unsure of the procedure that was being performed at the time of the breakage, as we have not received that information, but this does fall into the category of an adverse incident and must be reported to the relevant competent authorities.Unfortunately, the blade in question or sample blades from the same shelf box or lot number are not available for us to test.Without having the blade in question, we are unable to check the heat treatment hardness to ensure the blade has been manufactured to the surgical blade standard bs 2982, of which we claim compliance.With you providing us with the lot number, we have been able to check our in-process records from a department level for any deviations that could have occurred during production.We can confirm none were found.We have also checked our history, where we have received no further complaints of this nature, of which 215,000 carbon sterile sm10 blades were produced and sold on this lot number.We hope you will understand that it is difficult to provide you with any further information due to no sample blades being returned and the lack of information we have received.If these were to become available in the future, we would investigate further and issue you with a follow-up report detailing our findings.If we can be of any further assistance, please do not hesitate to contact us.We have been unable to establish the root cause of this broken blade, as we have no sample blades to test, and we are unsure of the procedure that was being performed at the time of the breakage.No corrective action is required as we have been unable to establish the root cause due to the lack of information provided, and no sample blades have been returned.No preventive action is required as we have been unable to establish the root cause due to the lack of information provided, and no sample blades have been returned.The date of manufacture was unable to be entered, however as the healthcare facility provided the lot number we were able to identify that the device was manufactured in may 2024.When entering similar incidents these have been stated as 0 for all four years, as despite numerous attempts to find out the procedure being performed this information was not provided.
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