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After receiving this complaint, we searched for other complaint and we find none regarding the lot number.This lot is part of a foreign field safety notice initiated in august 2025.The investigation showed that the bitubes inside the handle were collapsed.This collapsing doesn't allow suction or irrigation, so the elefant is non-functional.A corrective and preventive action was opened in august 2025 to manage this issue.The root cause has been identified: the ring protector around the handle was not correctly placed on the elefant buttons, and the actions are ongoing.A clinical assessment was performed and concludes: the malfunction of the elefant suction¿irrigation device, caused by a misplaced handle protection cap, results in a complete loss of suction and irrigation functionality.As stated in the instructions for use, the device must be tested before use, which allows early identification of the issue and prevents patient contact.In most cases, the clinical impact is limited to a prolonged procedure and device replacement, corresponding to a severity level 2 risk.However, given that the entire lot appears to be affected, it cannot be ruled out that a replacement device will be available in the unit, which may result in procedure rescheduling, increasing the clinical impact to severity level 3.No sterility concerns are identified, as the device tip remains properly sterilized and isolated from internal fluid pathways.In addition, this product was used by an hospital not identified for this lot in the fsca communication, due to an error during the order preparation.The operator reversed 2 orders of 2 hospital of the same reference but different lot numbers.This issue was covered by a non-conformity.
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