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Updated fields: d4, d9, g3, g6, h2, h3, h6, h11.The cusa excel 23khz laparoscopic tip elt (c4604elt) was not returned and lot number information has not been provided; therefore, failure analysis is not possible, and device history record (dhr) review cannot be reviewed.Failure analysis - based on the complaint description, it was reported that the facility used the product without sterilizing it.Additional information was later provided indicating that the tip was clean and sterilized and only the flue was used without sterilizing it.However, the reported catalog (c4606elt) is supplied non-sterile and the product instructions for use (ifu) provides the instructions for sterilization of the product as follows: warning ¿ extended life tips (elt) allow for 6 sterilization cycles and are provided with 6 flues.Any tip used 6 times and flue used once must be disposed of.Tips used more than 6 times and flues used more than once increase the risk of modifying the properties and performance of the device, and of increasing the likelihood of complications and/or undesirable effects.Devices must be disposed of in accordance with hospital policies.Sterilization information ¿ supplied nonsterile.All items in this pack must be sterilized before used.Steam sterilization only.Refer to the cusa excel system user¿s guide for the steam sterilization parameters.1 extended life laparoscopic tip, 1 reusable cleaning brush ¿ can be resterilized six times 6x.6 bags, each containing: 1 flue assembly, 1 large o-ring (black), 1 small o-ring (green), 1 tip cleaner ¿ sterilized once.Do not reuse.Do not re-sterilize.Sterilization preparation ¿ do not assemble the laparoscopic tip to the handpiece before sterilization.The laparoscopic tip does not fit into the sterilizer case (c2623) when assemble to the handpiece.Sterilize the laparoscopic tip and handpiece unassembled and assemble the laparoscopic tip to the handpiece in sterile field.Place the handpiece, nosecone, tip, flue with tip cleaner, and the o-rings into the sterilizer case (c2623).Steam sterilize following the sterilization parameters defined in the cusa excel system user¿s guide.Root cause - based on the information provided, the most probable cause for the reported condition is that the customer was not familiar with the product and did not follow the instructions provided on the product¿s ifu.No capa escalation or additional actions are deemed necessary at this moment since the product is supplied nonsterile and the product ifu contains the instruction regarding the product use, sterilization information and preparation required for the reported catalog.Trends will be monitored for this and similar issues.At present, we consider this complaint to be closed.
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