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Product complaint # (b)(4) h6 component code: g07002 - device not returned.This report is being submitted pursuant to the provisions of 21 cfr, part 803.This report may be based on information which has not been investigated or verified prior to the required reporting date.This report does not reflect a conclusion by ethicon inc, or its employees that the report constitutes an admission that the product, ethicon inc or its employees caused or contributed to the potential event described in this report.If information is obtained that was not available for the initial report, a follow-up report will be filed as appropriate.Attempts have been made to retrieve the device.To date the device has not been returned.If the device or further details are received at a later date a supplemental medwatch will be sent.The following information was received: i have already received the shipper kit to return the damaged suture.It will be sent via fedex express next week.The suture was purchased via (please refer to the attached email) supply.Order details below.Credit back to our (please refer to the attached email)account is preferred.If a replacement is the only option then please send to our hospital: (please refer to the attached email) here are the 2 purchase orders involved: midwest vet supply po# (b)(4) to clipper distributing.Clipper distributing po# (b)(4) to ethicon.Please provide the status of the device(s) as it has not been received for analysis.If the device has been shipped, please provide the shipment tracking details: fedex express ppd shipping label is going to a cg laboratories in tx.I do not have the tracking #.
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Product complaint # (b)(4).This report is being submitted pursuant to the provisions of 21 cfr, part 803.This report may be based on information which has not been investigated or verified prior to the required reporting date.This report does not reflect a conclusion by ethicon inc, or its employees that the report constitutes an admission that the product, ethicon inc or its employees caused or contributed to the potential event described in this report.If information is obtained that was not available for the initial report, a follow-up report will be filed as appropriate.Additional information: h6, h3, d4.H3 photo investigation summary:this is an analysis for a photo submitted to ethicon for evaluation.During the visual analysis, the following was observed: the photos shows a sales unit box containing the y943g product code, lot #103z12, with an expiration date of 2029-09-30.Visible in the image are an opened foil, a labeled winding former with body fluids, a detached needle with a dispensed suture, and a damaged end of the suture, which appears to be the swage area.Based on the photos review, the event reported is confirmed, however no conclusion or root cause could be determined.Hands on device analysis may provide the additional evidence necessary to confirm the root cause of the reported event.Because the device was not returned our evaluation is limited.We value the opportunity to fully analyze the device upon its return.As part of ethicon quality process all devices are manufactured, inspected, and released to approved specifications.A manufacturing record evaluation was performed for the finished device, and no non-conformances were identified.Corrected data: d4.Full udi was incorrectly reported in initial.
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