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This report is being submitted to provide additional information.Updated: b4, b5, d2b, d9, g1, g3, g6, h1, h2, h3, h6, and h11.Corrected: h4.Visual inspection of returned device shows both of the bearings & springs have disassembled / missing and were not returned.Dimensional analysis found it to be within specification.Reported event did not occur in an operating room or as part of a medical procedure; medical records are not available for review.Review of the device history record identified no deviations or anomalies during manufacturing related to the reported event.A definitive root cause cannot be determined.This complaint is confirmed.If any further information is found which would change or alter any conclusions or information, a supplemental will be filed accordingly.Zimmer biomet will continue to monitor for trends.
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