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The following fields were updated due to additional information: d9: device available for evaluation: yes.H.3 device eval by manufacturer? yes.D9: returned to manufacturer on: 07-oct-2025.Investigation summary: bd received one photo and 13 samples for investigation.The customer-provided photo displays several devices with a bent iv cannula and one device with the cannula retracted into the sample, but there is no evidence of tubing damage.The 13 returned samples underwent visual inspection for preactivation of the iv cannula; out of these, eight samples failed as the iv cannula was retracted into the sample.Additionally, the samples were visually inspected for bent iv cannula, with five samples failing due to a bent cannula.All 13 samples passed visual inspection for holes in the tubing, as no evidence of damage or holes was observed.Furthermore, 100 retained samples were visually inspected for preactivation of the iv cannula, and all samples passed, exhibiting an iv cannula that had not yet been retracted.Another visual inspection for bent iv cannula was performed on 100 retained samples, and all samples passed with no evidence of bent cannula.In addition, 30 retained samples underwent functional tests to assess device functionality, and all samples passed, showing no signs of damage, leakage, or holes in the tubing.Based on a review of the device history record for the incident lot, all product specifications and requirements for lot release were met.This complaint has not been confirmed for the indicated failure mode: damaged.This complaint has been confirmed for the indicated failure modes: bent and preactivation.Bd was not able to identify a root cause for the indicated failure mode.Complaints received for this device and reported condition will continue to be tracked and trended.Our business team regularly reviews the collected data for the identification of emerging trends.
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