| Catalog Number |
1688210105 |
| Medical Device Problem Code |
No Display/Image (1183)
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| Health Effect - Clinical Code |
Insufficient Information (4580)
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| Date of Event |
09/18/2025
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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Additional information will be provided once the investigation has been completed.
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Event or Problem Description
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It was reported that when preparing devices for use, camera and console, there was no picture.Sales representative has been contacted by the phone and decided to inspect the devices in person.After many tries it was not possible to get a picture.It was decided to send products to technical service.
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Additional Manufacturer Narrative
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The device was received at the local service facility for investigation.The technical service report indicates: i would like to inform you that the repair is complete.Replaced socket assembly (b)(4) and fiber optic connector (b)(4) in the camera console.Head and lens in working order.Equipment sent back to the customer.Probable root cause: cables.Hdmi cables.Connectors.Digital board.Power supply.Filter / fuse.Ac inlet board.Main board.Transition board.Intermittence between transition board and ch connector.Software.Camera head (sensor, sensor cable).Coupler (dust on optics, scratched optics, broken / shifted lenses, focusing mechanism, endoclamp, zoom ring).Problem toggling light source.Connected monitors.Leaking.Poor grounding (e.G camera head connection from cable to transition board.) no/incorrect communication with light source.Soaking cap disconnection during sterilization.Electromagnetic interference (emi) from rf communication, hf surgical instruments, esd, or power surge.Cybersecurity attack.Pendulum ch inertial measurement unit (imu).Use error.The reported failure mode will be monitored for future reoccurrence.
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Event or Problem Description
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It was reported that when preparing devices for use, camera and console, there was no picture.Sales rep has been contacted by the phone and decided to inspect the devices in person.After many tries it was not possible to get a picture.It was decided to send products to technical service.
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Search Alerts/Recalls
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