| Model Number |
MAJ-1941 |
| Medical Device Problem Codes |
No Display/Image (1183); Communication or Transmission Problem (2896)
|
| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
|
| Date of Event |
09/17/2025
|
|
Type of Reportable Event
|
Malfunction
|
|
Event or Problem Description
|
|
It was reported that the subject device had incompatible scope (error code e315) displays and no scope image displays.The event had occurred during service / maintenance (not in a clinical setting).There were no reports of patient involvement.
|
| |
|
Additional Manufacturer Narrative
|
|
The investigation is ongoing.A supplemental report will be submitted when the investigation is completed or if additional information becomes available.
|
| |
|
Event or Problem Description
|
|
No additional information received from the customer.
|
| |
|
Additional Manufacturer Narrative
|
|
This supplemental report is being submitted to provide the results of the final investigation.Updated fields: h2, h6, h11.Corrected fields: e1 - country.The device was not returned to olympus for inspection and the reported failure was not confirmed.The customer contacted olympus technical assistance support (tac) via phone.Tac reviewed prior related issues and advised swapping the maj-1933 and maj-1941 cables from another tower to isolate the cause, noting that the connector socket or light source ports on the loaner clv-190 could be defective.No further activity was reported.The customer informed tac of the event.The device will not be returned to olympus for evaluation.Three attempts were performed to obtain additional information, but no response was received from the customer.A root cause could not be identified.Based on the results of the investigation.The most probable cause of the complaint is not established.Should additional relevant information become available, a supplemental report will be submitted.Olympus will continue to monitor field performance for this device.
|
| |
|
Search Alerts/Recalls
|