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Lumenis investigated the reported event by contacting the user facility directly.Attempts by emails and phone calls have been made to obtain; patient treatment settings, patient information and patient photo.Incident form and patient photos have been received in lumenis.The device was installed on (b)(6) 2021 and last pm was on (b)(6) 2025.An examination of the subject device was performed by lumenis service engineer after verifying all system functions including output energy and cooling system verification, found all power parameters and cooling system within lumenis specifications.Cleaned the light guide and filter plates.Found 590 filter and the corners of the acne filters are damaged.No device malfunction was observed.(b)(6) recommended to replace the filters.These are consumable parts that under responsibility of customer to order new ones when needed.The system was operational and was ready for use.Device malfunction wasn't the suspected cause of the adverse event.According to m22 user manual (um-1024721), the customer should inspect the tips before starting the treatment, as shown in section below: #5.2.3.1 - accessory care: "inspect the handpiece, lightguides, tip and filters for damage and/or contamination before use.Inspect the umbilical cables for cracks, frays or other damage." also, according to gso expert, the damaged filters should not lead to serious injury to patients.A lumenis clinical healthcare manager concluded: "according to the photos and incident form provided in the email, acne filter high energy used for the skin type and treatment area shown in the photo." in futrher clarification with clinical manager, she confirmed that there was user error.The hazard severity was rated by clinical director as 6 out of 10 - serious injury requiring non-surgical medical treatment.According to the information received there was no device malfunction found.There was an issue with acne filter that was found damaged.Per the gso expert, damaged filters should not lead to serious injury to patients, so the damaged filter is not related directly to patient injury.Regarding the clinical evaluation there was a user error based on aggressive settings and damaged filter that was used by the user facility during treatment.Based on 1010197_y risk analysis and report for m22 and stellar platform - section #1.2.1 - inadequate training or usage with wrong presets, tip, lightguide or mode and section #21.1.1 - wrong use of system (mistakes and judgement errors), the risks are within the acceptable range.Finally, the hazard severity was rated as serious injury.Therefore, this case was determined as reportable to the fda.According to the qa manager in china, since this case was originally reported by the hospital through the nmpa ae system, the evaluation and closure will be completed within the nmpa system based on the narrative report.No additional submission to the nmpa is required.Lumenis is closing this complaint but will continue to monitor this failure mode; complaint trending will continue to monitor per global complaint handling sop (doc no.(b)(4)) and per post marketing surveillance procedure (doc no.(b)(4)).
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