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Zimvie complaint number (b)(4).A4: weight unknown / not provided.D10: xifnt511, osseotite tapered certain implant 5 x 11.5mm.E1: email address and first/given name unknown / not provided.G4: additional pma/510(k) number ¿ k011028 | k013227.Product has been received by zimvie and the investigation is in process.Once the investigation has been completed, a follow-up mdr will be submitted.
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This report is being submitted to relay additional information and device evaluation.The following sections are being reported: b4: date of this report was updated.G3: date received by manufacturer was updated.G6: type of report was updated.H2: type of follow up was updated.H3: device evaluated by manufacturer was updated.H6: type of investigation codes were added: 4109, 4111 and 3331.H6: investigation findings code was added: 3252.H6: investigation conclusions code was added: 4307.H10: narrative/data was updated.Zimvie received the reported abutment for evaluation.Visual evaluation was performed, the abutment was not fractured at the screw.The abutment had signs of use.A fractured retaining screw was identified at top of abutment.The abutment was not fractured.Dhr review was completed for the subject lot number.No deviations or non-conformances, which could have caused or contributed to the reported event, were noted as part of the dhr.Complaint history review was performed for the reported lot number for similar events and no other complaint was identified.Based on the investigation and risk management file review, the most likely root cause determined from the investigation was customer error.Therefore, based on the available information, device malfunction did occur.The abutment was not fractured.It has a fractured retaining screw was identified at top of abutment.The reported event was confirmed.No further investigation or immediate capa / hhe/d escalation is required, as the complaint investigation did not confirm the products were nonconforming at the time of distribution, and no new failure mode, harm, or hazardous situation was identified through the investigation performed.
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