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Additional information is provided in sections d.9, h.3, h.6 and h.11.The returned instrument was received in its outer blister, covered with the tyvek foil lid shoeing the lot information.The inner blister which protects the instrument during the shipment was not used.The product shows obvious macroscopic signs of damage.Specifically, the tube is significantly deformed, and the forceps arms are bent as well.There are surgery residues.The instrument was visually inspected with the aid of a photomicroscope using various magnifications.The visual inspection confirmed the macroscopically noticeable damage and displayed the bent forceps arms in detail.Due to the extensive damage, the grasping function of the device could not be tested, nor could any other functional tests be performed.However, the point in time when the described damage occurred can no longer be determined conclusively nor can the situation that led to it be reconstructed.The customer¿s complaint is confirmed as the returned device shows significant deformation, but a root cause for the reported issue cannot be determined.A review of the device history record traceable to the reported lot numbers, indicates that the reported product was processed and released according to the reported product¿s acceptance criteria.Non-conformance report provided by originator.A non-conformance based review of the lot number was performed and did not reveal any potential contributing factors to the reported complaint.It cannot be determined how or where the damage to the sample occurred.Therefore, the root cause for the customer's reported event could not be determined.As the root cause and its origin are inconclusive, further investigative or manufacturing actions are not warranted at this time.Receipt of additional relevant information or supporting materials will prompt a re-evaluation of the complaint investigation.Complaint data for all manufacturer products is reviewed monthly to monitor for adverse trends.During the last review, no adverse trends were observed for the reported product and event combination.The complaint data will continue to be monitored for evidence of adverse trending and further action will be taken, as appropriate.No further action warranted at this time.The manufacturer internal reference number is: (b)(4).
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