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Manufacturer's investigation conclusion: the reported event of the system monitor (serial number: (b)(6)) screen not functioning as intended was not able to be confirmed.Data was reviewed in the submitted log files from the reported event date.The system operated as intended for the duration of data reviewed.No notable alarms were captured in the log file.Provided information indicated that the patient did not have any symptoms due to the reported event, and that the system monitor would not be returned for analysis.It was also reported that the system monitor was restarted and the issue resolved.The root cause of the reported event was unable to be determined via this investigation.Although the system monitor was not returned for evaluation, a corrective and preventative action (capa) was opened to further investigation issues related to system monitor atypical screen behavior.Heartmate 3 patient handbook (rev.D), under section 5 ¿alarms and troubleshooting¿ and heartmate 3 instructions for use (ifu) (rev.C), under section 7 ¿alarms and troubleshooting¿ cover all alarms (visual and audible), including the pump off and low flow hazard alarm conditions, and the actions to take when the alarms occur.Heartmate 3 instructions for use (ifu) (rev.C) section f entitled ¿safety checklists¿ provides checklists to assist the patient in performing routine maintenance of the heartmate 3 lvad.This section informs the user to replace any equipment or system component that appears damaged or worn.Heartmate 3 instructions for use (ifu) (rev.C) section 8 "equipment storage and care" describe how to care for and clean all equipment.Heartmate 3 patient handbook (rev.D) cautions users to call their hospital contacts if they think, for any reason, any portion of their equipment is not functioning as usual, is broken, or they are uncomfortable with the operation of the equipment.The device history records were reviewed revealed no deviations with manufacturing and qa specifications.The device is included in the system monitor atypical screen behavior advisory issued by abbott on 08may2024.No further information was provided.The manufacturer is closing the file on this event.
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