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Updated fields: d4, d9, g3, g6, h2, h3, h4, h6, h11.The hermetic lumbar catheter, closed tip (ins5010) was returned for evaluation: device history record (dhr) - the dhr was reviewed, and no anomaly was observed during its manufacturing, packaging, and inspection processes that could be related to the reported condition.Failure analysis - the catheter was returned with the guidewire inserted inside of it.It was observed that the guidewire was not completely inserted and that it was bent just before the catheter entry point (likely while trying to push it all the way in).When retrieving the guidewire from catheter some resistance was felt, so we then proceeded to hold the catheter at the tip and it got loose and was easily retrieved from there on.Once the guidewire and catheter were inspected and found in good condition (i.E., catheter not broken and guidewire not unraveled).The guidewire was reinserted into the catheter; however, it could not get it all the way inside; it stopped at about the same distance as when received from the field.This exercise was repeated with a different guidewire to rule out the guidewire as the source of the situation; however, the same result was obtained.To verify if the catheter was occluded, a blunt needle was introduced into the catheter to inject water using a syringe, and water came out from the other side.Therefore, no obstruction was identified at this moment.The guidewire was again introduced in the catheter, and a mark was made at the end of guidewire.This is an approximation because the guidewire is flexible, and it is hard to establish the endpoint.This distance was estimated to be about 4.8 cm from the catheter¿s tip.We then proceeded to cut the tube a bit further down that point to see what was impeding the guidewire to travel after this point, and a silicone rod was observed inside the catheter.The rod does not fill the entire internal diameter of the catheter; hence, water was able to flow through when previously tested.The catheter was split open (lengthwise) with a razor blade and extracted about 3 cm of the silicone rod.The rod was extracted in pieces since it was cut with the blade.The silicone rod is introduced in the catheter during the drilling operation; however, it should have been completely removed once the drilling was completed.Therefore, the reported condition (some kind of obstruction) was confirmed.Root cause - the probable root cause for the reported condition is related to an operator error during the catheter drilling operation based on the finding that a piece of silicone rod was inside the catheter tubing, and about 3 cm of the rod was recovered.This rod originally measures 6 cm and is used during the drilling of the holes found on the catheter¿s tip.However, the operator didn¿t notice the difference in length of the rod and continued with the process.No capa (corrective and preventive action) escalation is required because this is the first instance this failure is reported; also, process documentation already provides instructions to remove the silicone rod and to discard it after completing all holes (drilling operation).An awareness training was provided to the personnel that performs the drilling operation.The awareness training consisted of the discussion of the complaint reported condition, showed photos of the returned unit, discussion of the investigation findings, and stressing the importance of ensuring that the entire length of the rod is extracted once drilling is completed.No complaint trend signal has been issued related to this condition.At present, we consider this complaint to be closed.
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