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Section e1: customer site was (b)(6).Manufacturer's investigation conclusion: the reported event of leakage from the shower bag was unable to be confirmed.The root cause of the reported event could not be conclusively determined through this investigation.The heartmate gogear shower bag (lot number 10220344) returned in unremarkable physical condition.The bag was mounted in the sink and water was poured onto it for an extended period of time to assess leakage to the internal compartments.The bag was then opened and inspected for signs of ingress, but none was found.The patient remains ongoing with heartmate system support with no further issues reported at this time.The relevant sections of the device history records for lot number 10220344 were reviewed and showed no deviations from manufacturing or quality assurance specifications.Heartmate 3 lvas ifu and the heartmate 3 patient handbook are currently available.The current revision of the instructions for use (ifu) can be found on the eifu page of the abbott website.Section 6 of the ifu, ¿patient care and management¿, and section 4 of the patient handbook, ¿living with the heartmate 3¿, provide instructions and images for how to properly put on, use, and take off the shower bag.This section provides instructions to ensure all components within the bag are protected from exposure to water.This section also instructs the user to not submerge the shower bag in water.Section 8 of the ifu, ¿equipment storage and care¿, and section 6 of the patient handbook, ¿equipment maintenance¿, instruct the user to periodically inspect the wear and carry accessories for damage.These sections further state, ¿if an accessory appears damaged or worn, do not use it.Contact the manufacturer with questions or to order a replacement, if needed.¿ no further information was provided.The manufacturer is closing the file on this event.
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