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The manufacturer was contacted in reference to the voluntary field safety notice / recall notification related to the sound abatement foam in certain cpap, bipap, and mechanical ventilator devices.The patient claims that not recording properly.There is no allegation of serious or permanent harm or injury.No medical intervention was required by the patient.The device was returned to the third-party service center for further evaluation.During the evaluation of the device at the third-party service centre, the device was visually inspected and found evidence of top enclosure electrical defect.The device's downloaded logs were reviewed by the third-party service centre.There was no error code found.The third-party service center concludes that they could not confirmed the customer's allegation and there was top enclosure electrical defect.
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