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This complaint is related to the following complaints: (b)(4) - both blue tips came out of the white device.(b)(4) - blue hooks are falling out of the white cord used to pull the device snug to the scope.Device evaluation please note: 02 devices under catalog number (rpn) dt-6-5f and lot number c2311159 were returned under complaint numbers (b)(4).These returned devices did not match the reported complaint details for (b)(4).Requests were sent to the originator requesting confirmation regarding the correct catalog (rpn) number and lot numbers.This clarification was unable to be confirmed therefore this additional complaint ((b)(4)) was raised for the 02 devices returned to cirl with catalog number (rpn) dt-6-5f and lot number c2311159.The dt-6-5f devices of lot number c2311159 involved in this complaint was returned for evaluation.With the information provided, a physical and document-based investigation was conducted.These devices related to this occurrence underwent a laboratory evaluation on 01 oct 2025.The following observations were made in the lab: device 1 visual inspection: loading catheter returned with 02 blue hooks detached.Catheter examined, no other damage noted.Functional inspection: n/a device 2 visual inspection: loading catheter returned, 01 blue hook attached, 01 blue hook detached.Catheter examined, no other damage noted.Functional inspection: n/a the reported failure was observed.Manufacturing records review: prior to distribution all devices are subjected to a visual inspection and functional inspection to ensure device integrity.A review of the manufacturing records did not reveal any discrepancies that could have contributed to this complaint issue.Historical data review: the review of the relevant manufacturing records confirms the failure mode has not previously occurred for this work order.Instructions for use and/label review: it should be noted that the instructions for use (ifu0026) states the following: ¿if the package is opened or damaged when received, do not use.Visually inspect with particular attention to joints, cracks or breaks.If an abnormality is detected that would prohibit proper working condition, do not use.¿ ¿introduce the loading catheter through the white seal in the multi-band ligator handle and advance, in short increments, until it exits the tip of the endoscope¿.There is no evidence to suggest that the customer did not follow the instructions for use.Image review an image was not returned for evaluation.Root cause analysis a definitive root cause could not be determined.A possible root cause could be attributed to device handling.It is possible that increased pressure or force while attaching the trigger cord to the hook led to the hooks becoming loose and subsequently led to the hooks detaching from the loading catheter while advancing through the scope.Confirmation of complaint: the complaint is confirmed based on visual inspection.Corrective action/correction complaints of this nature will continue to be monitored for similar events.Summary of investigation according to the initial reporter, the blue hooks had detached from the loading catheter.Confirmed quantity of 02 x used device.According to the initial reporter, no adverse effects to the patient were reported.Possible root causes could be attributed to device handling and increased pressure or force while attaching the trigger cord to the hook.
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