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E1: patient city: (b)(6) patient country: mexico.Additional information - this mdr is being submitted to include the below: h6: investigation results under type of investigation, investigation findings, investigation conclusions.H11: investigation summary.Complaint investigation results: a complaint investigation has been initiated under complaint investigation child record (b)(4).The batch 6011631, in question was manufactured at the: reynosa site.Threshold analysis: a query was run on 23-oct-2025 against "final reporting decision equal "serious injury" and "death" , "lot number" criteria equal "6011631".The count of complaint is 1 which is below 3.No further statistical trending analysis is required.Dhr review: the lot 6011631 was manufactured according to the work instruction (wi) version 82 and manufactured in the multivac 12 on 13-feb-2025, with a total of (b)(6) units.Review of the dhr showed that all relevant tests required during the related processes had been fulfilled and met the requirements.No deviation was identified, nor maintenance events were recorded related to complaint code.The sub-assembly: the lot 5b00463 was assembled according to the work instruction (wi) version 27 and manufactured on 13 -feb-2025, with a total of (b)(4) units.Review of the dhr showed that all relevant tests required during the related processes had been fulfilled and met the requirements.No deviation was identified, nor maintenance events were recorded related to complaint code.The lot 5b02952 was assembled according to the work instruction (wi) version 27 and manufactured on 14-feb-2025, with a total of (b)(4) units.Review of the dhr showed that all relevant tests required during the related processes had been fulfilled and met the requirements.No deviation was identified, nor maintenance events were recorded related to complaint code test results: in order to test the product, no photo or physical sample was provided, therefore, the reference samples from the lot have been requested.Investigation process of the complaint was carried out in accordance with: work instruction (wi) guidance for visual testing for complaints area version 3: 10 samples out 10 samples passed the test and work instruction (wi) guidance for functional testing for complaints area version 2: 10 samples out 10 samples passed the test for the code idd-pmc11.03 no malfunction based on complaint information.All test results were within specifications as per the test report 2410987.Conclusion summary of complaint investigation: as a result of the following: no physical samples were returned, no defect on test of reference samples., no non-conformance (nc) raised during production related to complaint code, no thresholds identified for the lot in question and serious injury/death, no further actions are required.This complaint will not require further root cause investigation nor corrective and preventive action (capa) plan.Therefore, this issue will be monitored through the post market surveillance activities.
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