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A steris account manager has made multiple attempts to obtain additional information regarding the reported event; however, the user facility did not provide any additional information.The device subject of the event was discarded and not returned for evaluation.Without return of the device, the cause of the reported event could not be determined.The initial report included two lot numbers (12243026 and 12243023).It is unknown which lot was used at the time of the reported event.The dhrs for both lots were reviewed and confirmed the lots were manufactured to specifications; no abnormalities were noted.The exacto cold snare instructions for use states, "prior to clinical use, inspect and familiarize yourself with the device.If there is evidence of damage, do not use this product and contact your local product specialist.The following conditions may cause the device to not function properly: attempting to advance the handle to the open position with too much speed or force, attempting to pass or open the device in an extremely articulated endoscope, attempting to actuate the device in an extremely coiled position, and/or, attempting to actuate the device when the handle is at an acute angle in relation to the sheath." no additional issues have been reported.
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