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The complaint device was not received for evaluation.Based on the information provided, which may include the device (if available and returned), pictures, videos, event description, and any additional information from the field, arthrex was able to conclude the most likely cause.The most likely cause of the reported failure appears to be user error, specifically the application of excessive mechanical force to the cannula, resulting in shaft bending.The complaint allegation was confirmed on the customer's attached picture, which shows the cannula of ar-7905-1 zonenavigator¿ system cannula - anterior bent.
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